Non-urgent advice: Protect patients and staff – continue to wear a mask when you visit
We still need to ensure that the safety of our patients and staff is maintained. Patients who visit the practice may be vulnerable due to health issues, sickness and/or undergoing treatment so please continue to protect the NHS, yourself and others.
When visiting the practice, you will still be expected to wear a face mask and maintain social distance from others.
Reception is open for those attending appointments.
For Medical Advice/Appointments:
All initial clinician contact is through telephone triage or by completing an eConsult, which may result in you being asked to attend the surgery for a face-to-face appointment.
Please use eConsult for non-urgent medical queries and sick notes. (e-Consult may be unavailable at times – if so see Out of Hours and Emergencies information further down this page.)
Non-urgent advice: How to get the right urgent care and support
The Accident and Emergency Department (A&E) at Frimley Park Hospital continues to experience high levels of demand. They are asking people to only attend if they are experiencing severe symptoms or are suffering from a life-threatening condition.
Help us help you access the right service for your healthcare needs.
Unless it’s an urgent emergency, remember there’s lots of alternatives for you to make use of.
- Visit your local pharmacy
- During the day contact this GP practice via an online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday
- For babies, children and young people, visit Frimley Healthier Together, for simple traffic light advice on what to do when they are unwell or injured.
Anyone with a life-threatening condition should call 999.
To find out more information on where to go when feeling unwell, visit www.frimleyhealthandcare.org.uk/living-here/helping-you-to-stay-well/know-where-to-go-when-feeling-unwell/.
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Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life threatening emergency, please dial 999
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals