We are closed over Easter: Friday 29th March to Monday 1st April. eConsultations will be unavailable until Tuesday 2nd April.

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Patient News

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Missed Appointments
21 Mar, 2024
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Easter Pharmacy Opening Hours

These are the local pharmacies open over the Easter weekend. Click here for a larger image.

Remember prescriptions can take 3-5 days to process and must be requested in writing - the NHS App is the easiest way to do this.

These are the local pharmacies open over the Easter weekend. Click here for a larger image.

Remember prescriptions can take 3-5 days to process and must be requested in writing - the NHS App is the easiest way to do this.

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Depression - information for the Nepali community
8 Mar, 2024
8 Mar, 2024
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Anxiety - information for the Nepali community
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Free Blood Pressure Check - visit Mayfield Medical Centre or Healthy Hearts Hampshire online

High Blood pressure usually has no symptoms, but can lead to heart attacks, strokes, kidney disease and dementia.

Checking your blood pressure is easy - visit Healthy Hearts Hampshire for more information, or test yourself on the machine in Mayfield Medical Centre's waiting room next time you are visiting.

High Blood pressure usually has no symptoms, but can lead to heart attacks, strokes, kidney disease and dementia.

Checking your blood pressure is easy - visit Healthy Hearts Hampshire for more information, or test yourself on the machine in Mayfield Medical Centre's waiting room next time you are visiting.

15 Feb, 2024
30 Jan, 2024
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Talk Plus

Talk plus services are there for your mental health and you can self refer. Click in the link below for more information.

www.talkplus.org.uk

Talk plus services are there for your mental health and you can self refer. Click in the link below for more information.

www.talkplus.org.uk

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Missed Appointments
8 Feb, 2024
14 Dec, 2023
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Patient Participation Group Restart

Mayfield Medical Centre's Patient Participation Group (PPG)

- Do you want to know more about how Mayfield Medical Centre works? 

- Would you like to influence the development of local health services?

– Why not join us to discuss your ideas and hear about planned changes?

The meeting will be at: Mayfield Medical Centre

A time and date will be arranged once a number of people have expressed an interest. Refreshments will be provided.

If you would like to be at the meeting, or if you have any queries about the Patient Participation Group, then please contact

Caroline Elliott (Deputy Operations Manager) via 

frimleyicb.mayfield.reception@nhs.net

or 01252 541884 (option 2)

 

Discussion topics at the first meeting could include:

• an update on planned changes at Mayfield Medical Centre

• ideas for developing the Patient Participation Group

– what would you like to see your group doing?

• how the PPG might work alongside a virtual (online) group

• planning a future community event at Mayfield Medical Centre

• other ideas you have about how you’d like to see services work and how to involve patients

Mayfield Medical Centre's Patient Participation Group (PPG)

- Do you want to know more about how Mayfield Medical Centre works? 

- Would you like to influence the development of local health services?

– Why not join us to discuss your ideas and hear about planned changes?

The meeting will be at: Mayfield Medical Centre

A time and date will be arranged once a number of people have expressed an interest. Refreshments will be provided.

If you would like to be at the meeting, or if you have any queries about the Patient Participation Group, then please contact

Caroline Elliott (Deputy Operations Manager) via 

frimleyicb.mayfield.reception@nhs.net

or 01252 541884 (option 2)

 

Discussion topics at the first meeting could include:

• an update on planned changes at Mayfield Medical Centre

• ideas for developing the Patient Participation Group

– what would you like to see your group doing?

• how the PPG might work alongside a virtual (online) group

• planning a future community event at Mayfield Medical Centre

• other ideas you have about how you’d like to see services work and how to involve patients

Are you entitled to Free Prescriptions? Check your eligibility

Many people are entitled to free NHS prescriptions, NHS dental treatment and help with other NHS costs.  You can use the NHS eligibility checker to find out.

It usually takes 3 minutes to check - and it's important to do so.

If you claim free NHS prescriptions or NHS dental treatment when you're not entitled, you could face a £100 penalty charge, even if it's by mistake.

Many people are entitled to free NHS prescriptions, NHS dental treatment and help with other NHS costs.  You can use the NHS eligibility checker to find out.

It usually takes 3 minutes to check - and it's important to do so.

If you claim free NHS prescriptions or NHS dental treatment when you're not entitled, you could face a £100 penalty charge, even if it's by mistake.

13 Dec, 2023
23 Aug, 2023
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Worried about energy costs this Autumn/Winter?

Your energy supply - Citizens Advice is an energy advice project supported locally by Rushmoor Citizens Advice (contact them by email at energy@carushmoor.org.uk or phone 0808 175 3559). The project has more information on the new Household Support Fund and from other trusted sources (about carbon monoxide awareness for example), plus personalised advice about the specific ways you can save energy in your own home. Participating in the project is also the only way to access the new Household Support Fund energy grants, which are worth £147 and may be available twice to some clients. 

 

Your energy supply - Citizens Advice is an energy advice project supported locally by Rushmoor Citizens Advice (contact them by email at energy@carushmoor.org.uk or phone 0808 175 3559). The project has more information on the new Household Support Fund and from other trusted sources (about carbon monoxide awareness for example), plus personalised advice about the specific ways you can save energy in your own home. Participating in the project is also the only way to access the new Household Support Fund energy grants, which are worth £147 and may be available twice to some clients. 

 

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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

18 Aug, 2023
4 Aug, 2023
Card payments at Mayfield Medical Centre

Reception now have a card reader for payment of any services that attract fees, for instance Insurance  or solicitor's reports, fitness to travel statement/examination, HGV/PSV/Taxi Driving Medicals. 

If you require a private service that attracts a fee, please be ready to pay by card rather than cash wherever possible.

Reception now have a card reader for payment of any services that attract fees, for instance Insurance  or solicitor's reports, fitness to travel statement/examination, HGV/PSV/Taxi Driving Medicals. 

If you require a private service that attracts a fee, please be ready to pay by card rather than cash wherever possible.

How you make a complaint about primary care services has changed

Remember that if you have a complaint, it is better to speak to the healthcare provider first, as this gives a greater chance of resolving an issue with care or treatment quickly before a formal complaint becomes necessary. However formal complaint channels are an essential safeguard should this not work, and help us to ensure effective solutions are put in place.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

Remember that if you have a complaint, it is better to speak to the healthcare provider first, as this gives a greater chance of resolving an issue with care or treatment quickly before a formal complaint becomes necessary. However formal complaint channels are an essential safeguard should this not work, and help us to ensure effective solutions are put in place.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
15 Jun, 2023
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Rushmoor mental wellness online sessions for 13 years and up

SEEDL on behalf of Rushmoor Borough Council are providing FREE live virtual wellness sessions of 20 or 60 minutes. These are available to residents of Aldershot and Farnborough aged 13 or over - there are over 50 courses available.

Scan the QR code in the poster, or go to https://www.seedl.com/o/rushmoor-health

SEEDL on behalf of Rushmoor Borough Council are providing FREE live virtual wellness sessions of 20 or 60 minutes. These are available to residents of Aldershot and Farnborough aged 13 or over - there are over 50 courses available.

Scan the QR code in the poster, or go to https://www.seedl.com/o/rushmoor-health

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The Vine Centre - a weekly timetable of support, advice, social and training events

The Vine Centre in Aldershot offers a variety of support for those with Mental Health or addiction issues, also training, advice and social activities. Some need to be booked while others are drop-in sessions. 

See the flyer for more information. You can contact The Vine Centre on 01252 400196 or info@thevinecentre.org.uk , or visit their website at https://www.thevinecentre.org.uk

The Vine Centre, 33 Station Road, Aldershot, Hampshire, GU11 1BA 

The Vine Centre in Aldershot offers a variety of support for those with Mental Health or addiction issues, also training, advice and social activities. Some need to be booked while others are drop-in sessions. 

See the flyer for more information. You can contact The Vine Centre on 01252 400196 or info@thevinecentre.org.uk , or visit their website at https://www.thevinecentre.org.uk

The Vine Centre, 33 Station Road, Aldershot, Hampshire, GU11 1BA 

28 Feb, 2023
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Find your perfect exercise - group and online classes available

Rushmoor Healthy Living (RHL) offer a range of face to face and online exercise groups for all ranges of ability and mobility. You can do a trial class for free, and monthly costs are deliberately kept as low as possible to reach as many people as possible.

You can catch up with new friends after the class at some venues - including some online ones where there's a virtual coffee break after!

See the Face to face and Online timetables for the coming year for more information on classes, costs and locations.

Rushmoor Healthy Living (RHL) offer a range of face to face and online exercise groups for all ranges of ability and mobility. You can do a trial class for free, and monthly costs are deliberately kept as low as possible to reach as many people as possible.

You can catch up with new friends after the class at some venues - including some online ones where there's a virtual coffee break after!

See the Face to face and Online timetables for the coming year for more information on classes, costs and locations.

Online support and advice for your Respiratory Condition

Frimley Health and TalkPlus have a range of short videos to help you understand, manage and improve your long term respiratory condition, particularly if it's hard to attend an in-person session.

From a better understanding of your condition and medications through to dealing with stress, anxiety and developing your pacing and goal setting, these videos tackle issues in manageable (6-15 minute) sessions.

You can choose and watch whichever videos help you via the FHFT Community Respiratory Vimeo page, here.

Frimley Health and TalkPlus have a range of short videos to help you understand, manage and improve your long term respiratory condition, particularly if it's hard to attend an in-person session.

From a better understanding of your condition and medications through to dealing with stress, anxiety and developing your pacing and goal setting, these videos tackle issues in manageable (6-15 minute) sessions.

You can choose and watch whichever videos help you via the FHFT Community Respiratory Vimeo page, here.

28 Feb, 2023
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Need help with your muscle or joint problems?

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

Give us your feedback via the Friends and Family Test

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Answering is voluntary, but your feedback will provide valuable information for the service to celebrate positive feedback, and identify opportunities to make improvements.

So if you receive a text from us after an appointment or contact with Mayfield Medical Centre, we would very much appreciate your feedback - but be aware you can give us your feedback or discuss a concern at any time. 

You can speak to a member of staff when you visit or call, or click here to give us your feedback.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Answering is voluntary, but your feedback will provide valuable information for the service to celebrate positive feedback, and identify opportunities to make improvements.

So if you receive a text from us after an appointment or contact with Mayfield Medical Centre, we would very much appreciate your feedback - but be aware you can give us your feedback or discuss a concern at any time. 

You can speak to a member of staff when you visit or call, or click here to give us your feedback.

26 Jan, 2023
13 Jan, 2023
New Dad Group - help negotiating the first 18 months

If you're a new dad struggling with the changes a baby brings, you're not alone - but there are a number of tools and techniques not to mention information that can make things easier.

You can find your way through with support from TalkPlus and other new dads at 5 weekly hour-long sessions, starting Wednesday 25th January, 18:00-19:00 (with a break for half term on 15th February)

To find out more speak to TalkPlus at www.talkplus.org.uk or on 01252 533355 and ask about the New Dads Group.

New Dad Group Poster (mayfieldmedicalcentre.nhs.uk)

If you're a new dad struggling with the changes a baby brings, you're not alone - but there are a number of tools and techniques not to mention information that can make things easier.

You can find your way through with support from TalkPlus and other new dads at 5 weekly hour-long sessions, starting Wednesday 25th January, 18:00-19:00 (with a break for half term on 15th February)

To find out more speak to TalkPlus at www.talkplus.org.uk or on 01252 533355 and ask about the New Dads Group.

New Dad Group Poster (mayfieldmedicalcentre.nhs.uk)

Worried about Strep A or Scarlet Fever?

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Podcast on Strep A with Dr Sabina Shaik

Please listen to the podcast here.

Please listen to the podcast here.

Free Courses, Workshops and Walks with Hampshire Healthy Families

Partnered by Barnardo's and Southern Health NHS Trust, Hampshire Healthy Families run a variety of events aimed at young families. These include:

Ready Steady Mums Farnborough walking group events, including weekly pushchair-friendly walks from 3rd Jan starting from Morrisons in Southwood, 10:30am, plus other events across Hampshire.

Scan the QR code in the poster to find out more of what's on in this area.

Partnered by Barnardo's and Southern Health NHS Trust, Hampshire Healthy Families run a variety of events aimed at young families. These include:

Ready Steady Mums Farnborough walking group events, including weekly pushchair-friendly walks from 3rd Jan starting from Morrisons in Southwood, 10:30am, plus other events across Hampshire.

Scan the QR code in the poster to find out more of what's on in this area.

20 Dec, 2022
20 Dec, 2022
North Hampshire Versus Arthritis - Monthly meetings calendar for 2023

The local Versus Arthritis group hold monthlymeetings where you can chat, grab refreshments and learn more about living with Arthritis. The first event of 2023 is on Wednesday 4th January 11:00-13:00 at Fleet Town Football Club Crookham Road and then every other month; on alternate months from the first Wednesday in Feb meetings are at The De Haviland Arms on The Key, Elvetham Heath. See the poster  for more information.

 

The local Versus Arthritis group hold monthlymeetings where you can chat, grab refreshments and learn more about living with Arthritis. The first event of 2023 is on Wednesday 4th January 11:00-13:00 at Fleet Town Football Club Crookham Road and then every other month; on alternate months from the first Wednesday in Feb meetings are at The De Haviland Arms on The Key, Elvetham Heath. See the poster  for more information.

 

Phyllis Tuckwell and support for the Nepalese Community - Information Event

In collaboration with the Gurkha Trust, Phyllis Tuckwell can help you care for your loved ones at home

घरमा रहेका आफ््नना प्रियजनहरूको हेरचाह गर््नमा तपाईंलाई सहयोग गर

Find out more at an informal information event being held: 

2.30-4pm 30th September 2022 Empire Banqueting Hall High Street, Aldershot

सहकार हाम्रो अनौपचारिक जानकारी कार््यक्रममा थप क ुरा जान््ननु होस:् अपरान््ह २:३० देखि ४:०० बजे सम् ३० सेप््ट ्म टेम््बर २०२२

Phyllis Tuckwell's range of services are offered free of charge, so patients and families living with an advanced or terminal illness, can make the most of their lives, whilst remaining at home, surrounded by their loved ones. We can help you cope in these difficult times, through pain relief, symptom management, emotional, financial and practical support. We also support adults and children whose relatives have died, if they need to talk to someone about their feelings and their loss. Our staff are committed to providing accessible services for all, adjusting our support to the particular needs of each patient, carer and family… because every day is precious.

विकसित भएको वा अन््ततिम अवस््थथामा पु गेको रोग भएका बिरामीहरू र परिवारहरूले घरमा रहँदा, हेरचाह गर्ने र आफ््नना प्रियजनहरूबाट घेरिएको अवस््थथामा आफ््ननो जीवनको अधिकतम उपयोग गर््न सक््नने कुरा निश््चचित गर्दै हाम्रा विभिन््न सेवाहरू नि:शु ल््क उपलब््ध गराइन््छ । दखाइमा राहत, लक्षण व््यवस््थ ु थापन, भावनात््मक, आर््थथिक र व््ययावहारिक सहयोग मार््फत यस््ततो कठिन समयको सामना गर््न हामी तपाईंलाई मद्दत गर््न सक््छौौं । आफन््तहरूको मृत््य भएका व यु यस््क र बालबालिकाहरूलाई पनि यदि उनीहरूलाई उनीहरूको भावना र उनीहरूको हानिको बारेमा कसैसँग कु रा गर््न आवश््यक छ भने हामीले सहयोगलाई जारी राख््छौौं । प्रत््ययेक बिरामी, हेरचाहकरतता/ के रर र पर ् िवारका विशेष आवश््यकताहरूमा हाम्रो सहयोगलाई समायोजन गर्दै हाम्रा नेपाली समुदायलगायत सबैका लागि पहुँचयोग््य सेवाहरू उपलब््ध गराउन हाम्रा कर््मचारीहरू प्रतिबद्ध रहेका छन,... ् किनभने हरेक दिन बहु मू ल््य हु न््छ ।

In collaboration with the Gurkha Trust, Phyllis Tuckwell can help you care for your loved ones at home

घरमा रहेका आफ््नना प्रियजनहरूको हेरचाह गर््नमा तपाईंलाई सहयोग गर

Find out more at an informal information event being held: 

2.30-4pm 30th September 2022 Empire Banqueting Hall High Street, Aldershot

सहकार हाम्रो अनौपचारिक जानकारी कार््यक्रममा थप क ुरा जान््ननु होस:् अपरान््ह २:३० देखि ४:०० बजे सम् ३० सेप््ट ्म टेम््बर २०२२

Phyllis Tuckwell's range of services are offered free of charge, so patients and families living with an advanced or terminal illness, can make the most of their lives, whilst remaining at home, surrounded by their loved ones. We can help you cope in these difficult times, through pain relief, symptom management, emotional, financial and practical support. We also support adults and children whose relatives have died, if they need to talk to someone about their feelings and their loss. Our staff are committed to providing accessible services for all, adjusting our support to the particular needs of each patient, carer and family… because every day is precious.

विकसित भएको वा अन््ततिम अवस््थथामा पु गेको रोग भएका बिरामीहरू र परिवारहरूले घरमा रहँदा, हेरचाह गर्ने र आफ््नना प्रियजनहरूबाट घेरिएको अवस््थथामा आफ््ननो जीवनको अधिकतम उपयोग गर््न सक््नने कुरा निश््चचित गर्दै हाम्रा विभिन््न सेवाहरू नि:शु ल््क उपलब््ध गराइन््छ । दखाइमा राहत, लक्षण व््यवस््थ ु थापन, भावनात््मक, आर््थथिक र व््ययावहारिक सहयोग मार््फत यस््ततो कठिन समयको सामना गर््न हामी तपाईंलाई मद्दत गर््न सक््छौौं । आफन््तहरूको मृत््य भएका व यु यस््क र बालबालिकाहरूलाई पनि यदि उनीहरूलाई उनीहरूको भावना र उनीहरूको हानिको बारेमा कसैसँग कु रा गर््न आवश््यक छ भने हामीले सहयोगलाई जारी राख््छौौं । प्रत््ययेक बिरामी, हेरचाहकरतता/ के रर र पर ् िवारका विशेष आवश््यकताहरूमा हाम्रो सहयोगलाई समायोजन गर्दै हाम्रा नेपाली समुदायलगायत सबैका लागि पहुँचयोग््य सेवाहरू उपलब््ध गराउन हाम्रा कर््मचारीहरू प्रतिबद्ध रहेका छन,... ् किनभने हरेक दिन बहु मू ल््य हु न््छ ।

23 Sep, 2022
12 Aug, 2022
Welcome to the New Website

Welcome to our new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.

Welcome to our new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.

Related Information