Mayfield Medical Centre
Croyde Close,
GU14 8UE
eConsult logo
When should I use eConsult?

eConsult (online questions and consultations with your GP Practice) help you to get non-urgent questions asked.

eConsult should not be used for any urgent problems or prescriptions.

The Clinician or administrator, as appropriate,  will reply to eConsults  electronically using text or email where possible. Please include an up to date Mobile phone number in your eConsult.

An eConsult will not book you a timed appointment.

For acute prescriptions/medication queries:


For repeat prescriptions:

sign up to on-line services

Weekends/Public Holidays:

If you need immediate medical attention call 111/999.

Our telephone system allows you to select options:

Press 1 for Appointments

Press 2 for Test results (11am-3:30pm)

Press 3 for Referral enquiries (9am – 3.30pm)

Press 4 for Insurance enquiries (10pm – 2pm)

Press 5 for General administration queries

Opening Hours
Monday 8:00 am – 6:30 pm
Tuesday 8:00 am – 6:30 pm
Wednesday 8:00 am – 6:30 pm
Thursday 8:00 am – 6:30 pm
Friday 8:00 am – 6:30 pm
Saturday Closed
Sunday Closed

Please note that calls are recorded for quality and training purposes. Call recording can also help when offering evidence in the event of a complaint.

Non-urgent advice: Out of Hours/When We are Closed

Frimley Health and Care have produced a flowchart to help you make urgent/emergency health decisions – you can find it here but in summary:

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Please think carefully before dialling 999 or using the A&E department. These services are for people who are seriously ill or injured. The 111 Service is manned by staff who are able to call an ambulance immediately should this be necessary.

NHS 111

The NHS 111 service is available 365 days of the year, 24 hours a day. It is a service that can also access the Out of Hours service when the surgery is closed.

Please note that all calls are recorded for patient safety and are free from both land-lines and mobile phones.   

A call handler will ask you for some brief details about yourself and the nature of your problem. If you need to be seen by a doctor then your details will be passed on to the Out of Hours doctor who will arrange an appointment for you.

Out of Hours Doctor

The Out of Hours Service is not a walk-in Service. You must dial 111 to obtain an appointment.


You can also ask your local pharmacist for help and advice on common ailments and problems.