Please note that calls are recorded for quality and training purposes. Call recording can also help when offering evidence in the event of a complaint.
Non-urgent advice: Out of Hours/When We are Closed
Frimley Health and Care have produced a flowchart to help you make urgent/emergency health decisions – you can find it here but in summary:
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Please think carefully before dialling 999 or using the A&E department. These services are for people who are seriously ill or injured. The 111 Service is manned by staff who are able to call an ambulance immediately should this be necessary.
The NHS 111 service is available 365 days of the year, 24 hours a day. It is a service that can also access the Out of Hours service when the surgery is closed.
Please note that all calls are recorded for patient safety and are free from both land-lines and mobile phones.
A call handler will ask you for some brief details about yourself and the nature of your problem. If you need to be seen by a doctor then your details will be passed on to the Out of Hours doctor who will arrange an appointment for you.
Out of Hours Doctor
The Out of Hours Service is not a walk-in Service. You must dial 111 to obtain an appointment.
You can also ask your local pharmacist for help and advice on common ailments and problems.