Important changes to GP service from Monday 19th July 2021

Posted by: helenbell6 - Posted on:

We would like to make you aware of how Mayfield Medical Centre will be working as restrictions ease from the 19th July 2021.

The pandemic is still ongoing and as such we need to ensure that the safety of our patients and staff is maintained.  Patients who visit the practice may be vulnerable with health issues, sick and or undergoing treatment so please continue to protect the NHS, yourself and others.

When visiting the practice, you will still be expected to wear a face mask and maintain social distance from others.

General

Reception is open for those attending appointments.

Our waiting areas are open with reduced seating due to social distancing.  

Please avoid reception for general enquiries; a telephone call is our preference.

For Medical Advice/Appointments: 

You cannot request a face to face GP appointment despite media coverage. All initial GP contact is through triage.  Following a GP telephone triage consultation or after completion of an eConsult you may be asked by the GP to attend the surgery for a face to face appointment.

  • Please use eConsult for non-urgent medical queries and sick notes.
  • We are offering routine GP telephone appointments.
  • Our Nursing Team has resumed the majority of face to face nursing duties.

Over the summer months we will have reduced staffing due to possible self-isolation and staff holidays; this will mean that routine capacity is reduced whilst we are managing urgent on the day demand.

Generally, the volume of calls, requests and emails has increased hugely due to the pandemic but our team strives to answer the telephone and respond to requests as soon as they can; we apologise to you in advance if this is taking longer during these difficult times.

We are grateful for your understanding and patience. We continue to adapt our services in line with guidance from Public Health England and our CCG regarding how we provide care.

Thank you for your ongoing patience and support.