In exceptional circumstances, e.g. a pandemic, the practice may need or be required to alter or suspend some services or service delivery methods. See the Home page for any notifications.
Consultations are by appointment only and can be booked in the following ways:
- In person
- Over the telephone
- Online – see Booking Online with Patient Access below
You are registered with one of the doctors but may see any doctor of your choice. We will strive to offer a suitable appointment within 48 hours although, if you specify a particular doctor, you may have to wait longer. We are currently booking a week in advance and you may not be able to obtain a routine appointment within our 48 hour target time frame due to the demand for appointments. You should usually see the same doctor during the course of one illness. Occasionally we also have some locum cover and you may be seen by one of the locum doctors instead.
Urgent cases will be seen on the same day. If you need to be seen on the same day please telephone between 8 am and 10 am. You will then be offered to attend an “On the Day appointment” usually between the hours of 11.30 am and 12.30 am but you will be offered a time to arrive to reduce waiting times in the surgery. These appointments may be with a doctor or a nurse the same morning. Please remember that these appointments are of short duration and for one problem only.
We aim to answer your telephone call promptly but please avoid ringing at peak times i.e. between 8.00am and 10am with routine enquiries.
Out of Hours/When We are Closed
For Out of Hours advice/appointments, see Contacts
Doctor and Clinicians
We have a team with a wide range of clinical skills including Clinical Pharmacists, Social Prescribers and Mental Health Workers, so an appointment with a doctor is not necessarily the best route to diagnosis and/or treatment. See Meet the Team for more information on our staff.
Types of Appointments
The appointment system is set up to ensure that we are able to offer the best service possible to all of our patients. Please see below for a list of the types of appointments that we offer:
- Emergency Appointments – Appointments that can only be booked on the day for emergency issues. Please be aware that emergency appointments do overrun due to the nature of the clinic, so you may be seen later than time you are told to come down for.
- Book the day Before Appointments – A certain amount of appointments are released to be booked one day in advance to ensure that if an issue arises that can wait until the next day there will be availability for you. (This appointment has been temporarily suspended due to demand for on the day appointments)
- Routine Appointments
- Chronic Disease Clinics
- Practice Nurse Appointments
- Health Care Assistant / Phlebotomy Appointments
Face-to-face Versus Remote Appointments
Unless there is a specific need to have a face-to-face appointment, it can be more convenient and safe for everyone if our clinicians conduct a remote appointment. This can be by telephone or video, depending on the technology available to you.
Online consultation, in or out of hours, lets patients or carers securely send information about symptoms, issues, concerns or requests to the practice at a time that suits you – ideal for patients who find it easier to use an online or written channel, or who can’t easily contact their practice during working hours. (Do note that responses will only be made during working hours, it is not an emergency/urgent service.) It also helps staff triage and direct patients to the correct member of staff or service. While booking patients on a first-come, first-served basis may initially sound fair, it makes it difficult for the practice to manage patient demand, and it doesn’t ensure equitable access to care.
If a face-to-face appointment is subsequently required, the practice will have enough information to ensure that it is with the right person and at the right time, potentially saving you another visit.
Cancelling an Appointment (and the impact of not doing so)
The surgery monitors DNAs or Did not attends – appointments that were not cancelled by the patient so the Doctor was expecting the person to come in to the surgery.
If you can’t attend your appointment please let us know to cancel it so we can offer it to another patient.
Unattended appointments are wasteful, impacting other patients and putting undue pressure on the team who have to try to offer an appointment in addition to the one that wasn’t attended.
Booking online with Patient Access
We now offer the ability for you to book your appointments online with Patient Access.
Please Login to Book Your Appointment