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Mayfield Medical Centre

Mayfield Medical Centre

national health service

REPEAT PRESCRIPTIONS ARE TAKING A BIT LONGER THAN USUAL AND TYPICALLY TAKE BETWEEN 5 and 7 WORKING DAYS. PLEASE ORDER REPEATS NO MORE THAN 10 DAYS BEFORE THE END OF YOUR CURRENT END DATE. OUR APOLOGIES FOR THE TEMPORARY INCONVENIENCE.
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The NHS Friends and

Family Test            

 

What is the Friends and Family Test?

 

You can feedback after an appointment, a telephone consultation, a home visit or phoning/attending the practice for administrative things such as a repeat prescription or blood results. 

 

 

How does it work?

After having any type of contact with the practice you will have the opportunity to answer the following question:

 

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment”

 

You will be invited to respond by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.

 

To give more detailed and local feedback you will then be asked a follow up question chosen by the practice which is:

 

“We would love you to tell us more...” 

 

The NHS Friends and Family Test [FFT] was introduced across all hospital in patient and accident and emergency departments in April 2013 and maternity services in October 2013.  It will be introduced across General Practice in England on the 1st December 2014.

 

How will I be asked the questions?

You can enter your feedback at the stand in the waiting room near the check-in screen.

 

There is also a paper slip and postal box should you wish to do it this way after visiting the surgery.

 

Who can give feedback?

As a patient registered with the practice you can give feedback after each and every contact if you want to.  As a carer or relative you can also give feedback.

 

What if I need more help to complete the questions?

Your carers, friends and relatives or our staff can help you but they must try not to answer for you. 

 

Is there an easy read form I can complete?

Some patients may find the phrasing of the questions difficult.  If after assistance, you would like to use one of our easy read forms, please ask our reception staff. 

 

These forms may be helpful for children and young people, people with dementia or learning disabilities, people with little/no English or low literacy and people with hearing or visual impairment.

 

How will my comments be used?

The staff at the practice will meet regularly to look at your anonymous feedback and to see what action can be taken.  We will then share with all patients the feedback themes and anything we have done as a result of your comments. 

 

Do I have to respond to the question/s?

No, participation is totally voluntary but if you do respond you will provide valuable information for us to ensure you have the best possible experience of care.  We are keen to hear from you, whether your feedback is positive negative or indifferent.

 

How is my data managed?

  • The responses you give are NOT linked to your name or your medical records in any way.
  •  In order for the data to remain anonymous to the practice staff, your responses are managed by a expert data partner. 
  • They are encrypted and transferred to a secure data centre, not kept within the stand or in the practice.
  • Our data partner can only see anonymous responses.
  • Practice staff can only see anonymous responses and cannot link this to any individual patient.
  • We will comply with the Data Protection Act 1998 and the common law duty of confidence when handling your data.

Consent

*When you choose to participate by entering your comments you are giving your consent. 

*You can choose at ANY time to not participate  

*If you do NOT want your anonymous comments published then please opt out when asked to during the test.

 

There is a separate link on the left hand side menu which takes you directly to our web based FFT feedback form.

 

http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

 

  

 

 

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