The practice is committed to providing services of the highest possible standards.

This means

• Always putting the patient first, ensuring services that are provided are of the highest standards, meeting national and local standards.
• The right of the patient to express preference of practitioner.
• Patient information is to be treated with strict confidentiality by all who have access.
• Providing more emphasis on health promotion and prevention of illness.
• All staff are encouraged to do further training to maximise the use of particular skills which will deliver an improved service.
• Using all practice resources to their fullest.
• Waiting time within the practice will be kept to a minimum.
• The telephone is answered promptly as circumstances permit.
• You will have access to self-help information on minor illnesses on request.

In return, the practice ask you to

• Arrive on time for your appointment.
• Inform the practice if you cannot make your appointment or your appointment is no longer necessary as soon as possible.
• Not make requests for home or night visits unless absolutely necessary.
• To keep telephone calls brief, particularly during the first two hours of the morning (the busiest time).
• Reduce delays by remembering that an appointment is for one person only. Other members of the family need another appointment.
• Only telephone out of hours if the problem is urgent.
• Remember that you are largely responsible for your own health and it is up to you to take the advice and action recommended to you.
• Treat our reception staff with courtesy and not abuse surgery property or facilities.