YouTube video explaining eConsult

Frequently Asked Questions

Telephone:

You could save time by starting an online consultation with the GP by visiting our website. Someone will get back to you by the end of the next working day/tomorrow and you might not even have to come in to the surgery.

Face-to-face:

Do you know about the eConsult service we offer? Next time you need an appointment you could save time by starting an online consultation with the GP by visiting our website. We’ll get back to you by the end of the next working day/tomorrow and you might not even have to come in to the surgery. You can do it anytime, anywhere, even on your mobile.

How it works:

1. Go to our website

2. Click the button to contact our doctors online

3. You will be asked the same questions a doctor would in a face-to-face appointment

4. A doctor will look at your answers and we’ll get back to you by the end of the next working day/tomorrow

5. If the doctor thinks you need a prescription it can be sent straight to your local pharmacist

6. If the doctor needs more information we will get in touch to arrange an appointment

7. There’s an option for administrative requests. Fill out the form and we’ll get back to you by the end of the next working day/tomorrow

Frequently Asked question

 How do I access eConsult?

It is quite simple! Visit our practice website                                                  

And click on the eConsult banner that says ‘Contact our doctors online’

 When will I get a response back

The clinician will review your response and get back to you by the end of the next working day. We will contact you by phone and/or by email.

I don’t have access to the Internet?

Patients who do not have access to the internet can be asked to contact the practice on the practice telephone number.

What about the Elderly?

Elderly patients who have access to the internet can use the service otherwise they can call the practice as usual on the practice telephone number

What about my Child?

Parents / Guardians are able to do an eConsult on behalf of their children aged 6months and above. Carers/Parents will receive a call back or an appointment to close off the eConsult

But I need to be seen?

Your eConsult will be reviewed by a clinician and if you need to be seen you will be given an appointment.

I completed an eConsult and I was advised to contact the practice for an Urgent appointment?

This happens when a patient reports symptoms that suggest they are too unwell for the eConsult system. Please follow your normal practice procedure for issuing out appointments.

I completed an eConsult, but I have not heard back from the practice.

Please have a look in the patients notes to see if someone has recorded a failed attempt and speak to the team to understand what went wrong and advice the patient accordingly.

I have an administrative request.

You can submit admin requests by visiting our website, go to the eConsult banner and select administrative requests

snapshot of what it looks like