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Mayfield Medical Centre

Mayfield Medical Centre

national health service

New continuous cough OR fever OR loss of / change in smell or taste.
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Coronavirus Information (COVID-19)
IMPORTANT INFORMATION PLEASE READ 


UPDATE 18/5/20


New continuous cough OR fever OR loss of/ change in smell or taste.

 

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.

 

The individual’s household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

 

 

 

7/4/20

Coronavirus Privacy Notice 

 

Please click on the above link to take you to our Privacy Notice which will operate during the COVID-19 pandemic period.

 

 

Update 6/4/20

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

 

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01252 541884
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, video link, or we may ask you to come for a face-to-face consultation;
  • Access to the surgery premises or another local surgery will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend one of the following surgeries instead of Mayfield Medical Centre: this will be Farnham Hospital
  • You may be asked to stay in your car or wait outside until we can call you into the building
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with. Your records will still be accessible securely to you and to them.

Repeat prescriptions

  • If you cannot order your repeat prescription any other way then you may deliver this through the drop-in window at the surgery – this can be done without accessing the reception.

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from either your pharmacist or from NHS online;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult http://www.mayfieldmedicalcentre.nhs.uk/econsult,67306.htm
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next:  111.nhs.uk/covid-19;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call us and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at mayfield.reception@nhs.net  
  • Please check our website for updates  http://www.mayfieldmedicalcentre.nhs.uk/welcome,25086.htm
  • We do anticipate staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time and appreciate your continued support with this.
 

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